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Customer service is often overlooked in social media strategy. This is a mistake. It shouldn’t surprise anyone that companies that focus…

In today’s era of constant connectivity, customers expect answers immediately. Whether or not that response is gotten could be the difference…

Social promotions are largely impacted by exclusivity and time. Exclusivity: Offer special promotions only to those who like/follow your business, have…

Think of a chatbot like a decision tree. You ask a question, and then provide a few limited options. From those…

Want to generate leads? Maybe you should consider lead generation ads for your social media strategy. Lead form ads are not…