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Receiving customer feedback is vitally important for the success of your business and the happiness of your customers. Company reviews can…

Customer service is often overlooked in social media strategy. This is a mistake. It shouldn’t surprise anyone that companies that focus…

When building your social media strategy, do something unconventional: actually invest time and energy (maybe even money) into social listening. Social…

In today’s era of constant connectivity, customers expect answers immediately. Whether or not that response is gotten could be the difference…